How to proceed when exchanging or returning goods?
1.) If possible, place the goods in the original box / packaging together with the invoice or gift that you received with the order. When exchanging goods and returning goods, it is necessary to attach a Form for exchanging/returning goods or use another written form of notice of withdrawal from the contract in accordance with applicable law.
2.) Pack the box properly to prevent damage to the goods during transport.
3.) Packaged goods must be sent by courier (not to the post office) to the address: Salibandy, s.r.o., Pod Bílou horou 1258, 742 21 Kopřivnice. Please do not send the goods cash on delivery (in this case, unfortunately, the goods will not be taken over by us).
4.) After receiving the goods, we will contact you about the receipt and the estimated time of processing your application.
When exchanging goods, the exchange time depends on stock availability. If the goods are in stock, we will handle the exchange immediately. Otherwise, you must follow the delivery time stated for the specific variant you are interested in. The cost of transporting the exchanged goods is borne by the buyer.
What are the conditions for exchanging or returning goods?
1.) The goods must be returned no later than 14 days from the date of withdrawal from the contract, resp. on request for exchange from the date of receipt of the goods.
2.) You are responsible for the reduction in the value of the goods, which arose as a result of handling the goods beyond the treatment necessary to determine the basic properties and functionality of the goods. In the case of returning goods at reduced value, in accordance with the law, we will charge you the costs of repairing the goods and restoring them to their original condition, resp. an amount corresponding to the reduction in the value of the goods.
3.) If possible, always pack the goods in the original undamaged packaging.